REFUND & CANCELLATION POLICY

GreenInk Academy Pvt Ltd is committed to providing high-quality academic services through online/offline classes, mentorship, study materials, and LMS access. As these services begin immediately upon enrollment, our refund and cancellation rules are defined carefully.

1. General No-Refund Policy

All course fees, mentorship fees, subscription fees, and LMS access fees are strictly non-refundable once payment is made.

This applies to:

Course enrollments
Program subscriptions
Renewal fees
Study material charges
Offline/online batch fees
LMS access

Refunds will not be issued for:

Change of mind
Personal reasons
Time/interest issues
Low usage of LMS
Device or network challenges
Not attending classes
Not following the study plan

2. Trial-Period Cancellation (If Provided for That Course)

Some selected courses may include a trial period, mentioned clearly at the time of enrollment.
If the course specifically offers a trial, cancellation is allowed only within the mentioned trial window (e.g., 3/5/7 days).

Eligibility Conditions

Cancellation during the trial is allowed only if:

The course officially offers a trial period.
The request is made within the trial period.
The student has attended only the permitted number of sessions.
The student has not accessed or downloaded major materials or premium content.
Mentorship, tests, or personal guidance have not been availed.

If any condition is violated, trial cancellation becomes invalid.

Refund Deductions:
Standard platform, processing, and administrative charges will be deducted.

3. Cancellation After Trial Period

Once the trial period is over:

❌ No cancellation or refund will be allowed under any circumstances.

4. Exceptional Refund Approvals (Institute-Discretion Cases)

GreenInk Academy may, in rare and justified situations, approve a refund even after the prescribed cancellation period, but only under the following principles:

Such refunds are not a right of the student.
They may be approved only on a case-by-case basis.
Approval is entirely at the sole discretion of GreenInk Academy management.
The decision will be final and binding.

Examples of exceptional discretionary approvals may include (informational only, not guaranteed):

Serious medical conditions (with valid documents)
Duplicate enrollments
Wrong course selection due to technical errors
Any genuine case assessed and approved by management

Even in exceptional cases, administrative charges, gateway charges, and utilized service value will be deducted.

This clause protects you while giving you the freedom to help students in rare deserving cases.

5. Third-Party Payment Gateways

Payments are processed via secure third-party gateways (Razorpay/Cashfree/etc.).
GreenInk Academy is not responsible for:

Transaction failures
Delayed confirmations
Bank or gateway errors
Double payments

Such disputes must be resolved directly with the payment gateway or the bank.

Refunds (if approved by the institute) will be processed only after the gateway confirms receipt of the amount.

6. Duplicate Payments

If a student accidentally makes a duplicate payment:

Refund will be issued after verification
Processing may take 7–15 working days

7. Content Access Clause

Once a student accesses:

LMS
Live/recorded classes
PDFs
Premium notes
Tests
Mentorship sessions

→ The service is considered “used,” and no refund is allowed, except under rare cases approved solely at the discretion of the institute (as above).

8. Course Cancellation by GreenInk Academy

If GreenInk Academy cancels or discontinues a batch or service:

A refund, batch shift, or credit transfer will be provided as appropriate.

REFUND & CANCELLATION POLICY